Have a question about a product, your order, or need help choosing the right item for your space? We are here to help.
Email: support@mountainvines.com
Hours: Monday — Friday, 9 AM — 5 PM Mountain Time
We respond to all inquiries within 24 hours.
Frequently Asked Questions
Do you have a showroom?
We are an online-only retailer based in Denver, Colorado. All orders ship directly from the manufacturer to your door.
Are you an authorized dealer?
Yes. Every product on our site is sourced through authorized dealer channels. Your purchase includes the full manufacturer warranty.
How long does shipping take?
Most items ship within 3-7 business days. Large items ship via freight and typically arrive within 7-14 business days. You will receive tracking information via email.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our full Return Policy for details.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After 24 hours, the order may have already been submitted to the manufacturer. Contact us immediately if you need to cancel.